Solutions · Specialty Pharmacies
Scale Specialty Pharmacy Operations with AI
Automate communications to payors and pharmacies, reduce staffing demands, and eliminate call backlogs with AI agents built for specialty pharmacy workflows.
How Urvika.ai Helps
Specialty pharmacies face enormous call volumes with complex payor interactions, patient onboarding processes, and adherence management requirements. Urvika.ai handles the majority of routine outbound calls with a quality indistinguishable from your best staff — enabling you to scale without proportional headcount growth.
Payor & PBM Interactions
AI agents navigate complex payor and PBM phone systems for coverage verification, prior authorization, and appeals — handling hold times automatically.
Patient Onboarding
Automated onboarding calls for new specialty patients including consent collection, insurance verification, and therapy education.
Adherence Management
Proactive adherence calls to ensure patients are refilling on time, managing side effects, and staying on therapy with intelligent escalation.
Refill Coordination
Automated refill reminder calls, shipment scheduling, and delivery confirmations to keep patients on their medication regimen.
Benefits Investigation
Comprehensive benefits investigation for high-cost specialty medications including coverage determination, copay assistance, and alternate funding.
Hub Services Support
Augment your hub services with AI agents that handle manufacturer program enrollment, copay card activation, and patient assistance applications.
Key Use Cases
Ready to Get Started?
See how Urvika.ai can transform your operations with a personalized demo tailored to your needs.
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