Solutions · Labs & Diagnostics
Automate Lab Communications at Scale
Streamline result notifications, specimen collection scheduling, insurance verification, and provider follow-ups with AI-powered voice automation.
How Urvika.ai Helps
Labs and diagnostics companies handle massive call volumes — from verifying insurance coverage to communicating results and coordinating specimen collection. Urvika.ai automates these repetitive interactions, letting your team focus on delivering accurate diagnostic results.
Result Notifications
Automated outbound calls to patients and providers with test results, including critical value escalation and acknowledgment tracking.
Specimen Collection Scheduling
AI agents schedule and confirm specimen collection appointments, send preparation instructions, and manage rescheduling.
Insurance Verification
Verify coverage and obtain pre-authorization for diagnostic tests before collection to prevent claim denials.
Provider Order Follow-ups
Automated follow-up with ordering providers on incomplete orders, missing information, and result acknowledgments.
Patient Preparation Calls
Ensure patients are properly prepared for tests with automated instruction calls covering fasting, medication holds, and timing requirements.
Supply Chain Coordination
Automate communications with collection sites, courier services, and processing facilities to optimize specimen handling workflows.
Key Use Cases
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